Clinics, salons, workshops and appointment-based businesses

WhatsApp appointment automation

Your customers book by WhatsApp. We make confirmations, reminders and the usual questions run on their own, give reception and your team the same view of every conversation, and route what matters to the right person.

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What happens when your business WhatsApp is run by hand

Messages unanswered after hours

People who write at night or at the weekend wait for hours, and often book somewhere else.

Reception and staff work blind

Conversations live on a single phone. To know what was said to a customer, someone has to ask or forward screenshots.

Forgotten appointments and empty slots

Without reminders, some customers do not show up or cancel, and that slot is lost.

What the automation includes

Automatic booking confirmations

When someone books, on your website, your calendar or WhatsApp itself, they get a confirmation with the date, time and address.

One-tap reminders

A reminder before the appointment with buttons to confirm, reschedule or cancel. A cancellation frees the slot in your calendar right away.

Answers to common questions

Opening hours, prices, directions, what to bring… An assistant answers the usual questions at any time, using only the information you choose.

Handoff to a person when needed

A complaint, an urgent matter or anything the assistant does not understand goes to the right person with the full conversation, so the customer never repeats themselves. You decide which cases are escalated.

Shared inbox for reception and staff

Everyone works on the same number from a computer or phone: conversations are assigned, internal notes are left and you can see who is handling whom.

A dashboard with the numbers that matter

Confirmed appointments, cancellations, no-shows and response times, so you can see what works and where service gets stuck.

Built on the official WhatsApp Business Platform

We work with Meta's official WhatsApp Business Platform, not unofficial tools that can get your number blocked. The assistant is limited to your business (appointments, questions and notices), which is the use WhatsApp allows. If your booking software can connect to other tools, we integrate it; if not, we suggest a calendar that can. And we make sure automated messages carry no sensitive customer data.

How we set it up

1. We review how you take bookings

A 30-minute video call to see which calendar you use, what customers ask and which messages repeat every day.

2. Fixed proposal

Scope, timeline and price in writing before we start. We also explain what Meta charges for some messages, which is billed separately.

3. Setup and testing

We prepare the messages, answers and escalation rules, and you test everything from your own phone before it goes live.

4. Launch and fine-tuning

We switch it on, review the first weeks together and adjust the answers based on real conversations.

Frequently asked questions

Can I keep my current WhatsApp number?

Usually yes. Before changing anything we go through how it will work: whether you keep using the phone app or move to the shared inbox.

How much does it cost?

It depends on what you automate and whether it has to connect to your calendar. You get a fixed price after the first call. Separately, Meta charges for some messages, such as reminders; it is usually a few cents per message and we detail it in the proposal.

Does the assistant use AI?

It can, but always with the information you give it and only about your business. For sensitive matters (complaints, urgent issues or health topics) the rule is to hand the conversation to a person.

Is it right for my business?

It works for any business that runs on appointments: clinics, physiotherapy, beauty salons, hairdressers, workshops, academies or law firms. We work 100% online with businesses anywhere in Spain.

What about data protection?

We use the official platform, customers know they are talking to an assistant and automated messages include no sensitive data. If your business handles health data, we take it into account when designing each message.

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